Terms and Conditions

1.1. Subject and scope

These Terms and Conditions of Use (hereinafter referred to as the "Terms") govern the legal relations between M373 SRL and users of software applications, web services and digital solutions developed and operated by M373 SRL (collectively referred to as the "Applications" or "Services").

M373 SRL (IDNO: 1014600018610), registered at mun. Chișinău, sec. Botanica, str. Sarmizegetusa, 94/5, ap.(of.) 45, Republic of Moldova (hereinafter referred to as the "Provider"), is the developer and owner of the Applications.

By accessing, installing or using any Application or Service of M373 SRL, the User confirms that they have read, understood and agree to fully comply with these Terms, as well as the legislation in force of the Republic of Moldova.

1.2. Definitions

• "Provider" — M373 SRL, the legal entity that develops, owns and operates the Applications and Services.
• "Application" — any software application (mobile, desktop or web) developed and/or operated by M373 SRL.
• "Service" — all functionalities offered by the Applications, including cloud services, APIs, web platforms and associated technical support.
• "User" — any natural or legal person who installs, accesses or uses an Application or Service of M373 SRL.
• "Content" — all materials, data, texts, images, functionalities and elements available through the Applications and Services.
• "Subscriber" — a User who has paid an active subscription for the use of paid Services.

By installing, accessing or using any Application or Service of M373 SRL, the User expressly and unconditionally accepts these Terms. If you do not agree with these Terms, do not install, access or use our Applications or Services.

These Terms may be supplemented by specific terms for certain Applications or Services, which will be presented to the User within the respective Application.

3.1. Account creation

Using certain Applications or Services may require creating an account. The User is responsible for providing complete and accurate information, as well as maintaining the confidentiality of access credentials.

3.2. Requirements

The User declares and warrants that they:

• Have full legal capacity and are at least 18 years old
• The information provided at registration is complete and accurate
• Will use the Applications and Services exclusively for lawful purposes
• Will comply with all applicable laws and regulations

3.3. Account security

The User undertakes to:

• Use a strong password and keep it confidential
• Not share account access with unauthorized persons
• Immediately notify the Provider in case of unauthorized access
• Ensure the security of devices on which the Applications are installed

The Provider is not liable for losses caused by unauthorized use of the account if this is not due to the Provider's fault.

4.1. License grant

The Provider grants the User a limited, non-exclusive, non-transferable, revocable license to use the Applications in accordance with these Terms and the selected subscription plan (if applicable). This license does not constitute a transfer of ownership.

4.2. Restrictions

The User does not have the right to:

• Copy, modify, distribute or create derivative works from the Applications
• Decompile, disassemble or reverse engineer
• Sublicense, rent or transfer the license to third parties
• Remove or modify copyright notices
• Use the Applications for illegal activities or activities that violate third-party rights
• Attempt to gain unauthorized access to systems, servers or networks of the Provider
• Transmit viruses, malware or other malicious code through the Applications

4.3. Intellectual property

All intellectual property rights over the Applications, including but not limited to source code, interface design, trademarks, logos, algorithms and documentation, belong exclusively to M373 SRL. Nothing in these Terms constitutes a transfer of intellectual property rights to the User.

5.1. Free and paid applications

M373 SRL may offer both free Applications and paid Applications or premium features that require a subscription. Specific pricing and feature conditions are presented within each Application.

5.2. Trial period

Certain Applications may offer a free trial period. The duration and specific conditions are indicated within the respective Application. Upon expiration of the trial period, access to premium features will be suspended until a subscription is activated.

5.3. Billing and payment

Subscriptions are billed according to the selected billing cycle (monthly, annual or other). Payment is made through available methods (bank transfer, credit card, or through Apple App Store / Google Play Store platforms). Non-payment may result in suspension of access to Services.

5.4. Purchases through App Store and Google Play

If the subscription or purchase is made through Apple App Store or Google Play Store:

• Payment is processed through the User's Apple ID / Google Play account
• The subscription automatically renews according to the respective platform's terms
• Cancellation is made from Apple / Google account settings
• Refunds are managed according to Apple / Google policies
• Apple Media Services / Google Play terms additionally apply

5.5. Price changes

The Provider reserves the right to modify prices with prior notification to Users at least 30 days before the new prices take effect. New prices do not affect already active subscriptions until their renewal.

5.6. Refunds

For purchases made directly from M373 SRL, the User may request a refund within 14 calendar days of activation, provided the Service has not been substantially used. Refunds are processed within 30 days.

6.1. Data ownership

All data entered by the User into the Applications remains the User's property. M373 SRL does not claim any ownership rights over content created by the User.

6.2. Data export

The User has the right to export their data in standard formats at any time during the active subscription, as well as within 30 days after the subscription expires or is cancelled.

6.3. Backup and recovery

Where Applications offer cloud services, automatic backups are performed. However, the User is encouraged to maintain their own backup copies. The Provider is not liable for data loss caused by exceptional circumstances beyond its control.

6.4. Personal data processing

Personal data processing is carried out in accordance with the M373 SRL Privacy Policy, which is an integral part of these Terms and is available at m-373.com.

7.1. Service level

The Provider makes reasonable efforts to ensure continuous availability of Services. However, the Provider does not guarantee 100% availability and is not liable for:

• Planned maintenance interruptions (notified in advance when possible)
• Interruptions caused by force majeure or circumstances beyond the Provider's control
• Third-party service interruptions (hosting platforms, internet providers, external APIs)

7.2. Updates

The Provider may publish Application updates that may include bug fixes, performance improvements, new features or security changes. The User is recommended to install updates for the best experience and security.

The User agrees not to use M373 SRL Applications and Services for:

• Illegal, fraudulent or deceptive activities
• Falsification of documents or data
• Violation of third-party intellectual property rights
• Transmission of viruses, malware or other malicious code
• Activities that could harm the functioning of Applications or affect other users
• Unauthorized collection of other users' data
• Any form of hacking, spam or system abuse

In case of violation of this policy, the Provider reserves the right to immediately suspend or terminate the User's account, without prior notice and without refund of amounts paid.

9.1. Exclusions

To the maximum extent permitted by law, the Provider is not liable for:

• Loss of profit, revenue, data or business opportunities
• Indirect, incidental, special or consequential damages
• Damages resulting from the use or inability to use the Applications
• Errors or inaccuracies in data entered or processed by the User
• Unavailability of third-party services
• Actions or omissions of the User or persons authorized by them

9.2. Liability limit

The Provider's total liability for any claims related to Applications or Services shall not exceed the total amount paid by the User to M373 SRL in the 12 months preceding the event giving rise to the claim, or 1,000 MDL, whichever is greater.

9.3. Force majeure

The Provider is not liable for failure to fulfill obligations caused by force majeure circumstances, including but not limited to: natural disasters, wars, acts of terrorism, pandemics, telecommunications infrastructure disruptions, legislative changes, actions of public authorities.

Applications and Services are provided "as is" and "as available". The Provider makes no express or implied warranties regarding:

• Uninterrupted or error-free operation
• Fitness for a particular purpose
• Results obtained from use
• Compatibility with all devices or operating systems

The Provider does guarantee, however, that it will make reasonable efforts to maintain quality and to remedy reported errors within a reasonable time.

11.1. Termination by User

The User may terminate these Terms and delete their account at any time. Termination does not entail refund of amounts already paid for the current subscription period.

11.2. Suspension by Provider

The Provider may temporarily suspend the User's access in the following situations:

• Non-payment of subscription on time
• Suspicion of fraudulent or illegal activity
• Violation of these Terms
• System security needs

11.3. Termination by Provider

The Provider may terminate these Terms in case of serious or repeated violations, after prior notification of 15 calendar days (except in cases of illegal activity, where termination may be immediate).

11.4. Effects of termination

Upon termination:

• The usage license ceases immediately
• The User has 30 days to export their data
• After 30 days, data will be deleted (except data retained under legal obligations)
• Outstanding payment obligations remain in force

12.1. Apple App Store

For Applications distributed through Apple App Store:

• These Terms are concluded between the User and M373 SRL, not with Apple Inc.
• Apple has no obligation to maintain or support M373 SRL Applications
• Apple is not liable for any claims related to the Applications
• M373 SRL, not Apple, is responsible for resolving any User or third-party claims
• The User confirms they are not on a US Government sanctions list
• Apple and its subsidiaries are third-party beneficiaries of these Terms
• Apple Licensed Application EULA and Apple Media Services Terms additionally apply

12.2. Google Play Store

For Applications distributed through Google Play Store:

• These Terms are concluded between the User and M373 SRL, not with Google LLC
• Google Play Terms of Service additionally apply
• Google Play refund policy applies to purchases made through Google Play

The Provider reserves the right to modify these Terms at any time. Significant changes will be notified at least 30 calendar days in advance through:

• Notification in the affected Applications
• Email to the address associated with the User's account
• Publication on the m-373.com website

Continued use of the Services after the changes take effect constitutes acceptance of the new Terms. If the User does not agree with the changes, they have the right to terminate their account according to Section 11.1.

14.1. Governing law

These Terms are governed by and construed in accordance with the legislation of the Republic of Moldova.

14.2. Dispute resolution

Any dispute shall be resolved, in the first instance, amicably. If the parties do not reach an agreement within 30 days, the dispute shall be submitted to the competent courts of the Republic of Moldova.

• 15.1. Entire agreement — These Terms, together with the Privacy Policy and any specific terms of individual Applications, constitute the entire agreement between the User and the Provider.
• 15.2. Severability — If any provision is declared null or unenforceable, the remaining provisions remain fully valid.
• 15.3. Assignment — The User may not assign rights and obligations without the written consent of the Provider. The Provider may assign its rights to a successor with notification to the User.
• 15.4. Waiver — Non-exercise of a right does not constitute waiver of that right.
• 15.5. Language — These Terms are drafted in Romanian. In case of translations, the Romanian version prevails.

• Provider: M373 SRL
• IDNO: 1014600018610
• Address: mun. Chișinău, sec. Botanica, str. Sarmizegetusa, 94/5, ap.(of.) 45, Republic of Moldova
• Representative: Ion Spicica
• Email: info@m-373.com
• Phone: +373 60 100 698
• Website: m-373.com